You can't focus on growing profitability because your days are filled with the day to day grind and handling emergencies. There is no time to work "on" the business because you are too busy working "in" the business.

You don't have systems or the right KPI's in place and therefore you are not measuring productivity and growth. You can't manage what you don't track and you can't measure what you don't manage.

You haven't been able to retain your employees. You struggle getting everyone on the bus and in the right seat.

• Jeannette Maxey | Cincinnati

With over 25 years of expertise in corporate operations management and business ownership, Bonita Palmer is a dynamic leader, speaker, executive growth coach, and author. Her mission is to deliver exceptional leadership and management practices that empower businesses to excel in customer-focused environments.

Inspired by the challenges businesses faced during the 2020 pandemic, Bonita launched her ActionCOACH business to bring her operational mastery to the regional business community. By implementing the revolutionary Action Business Operating System (ABOS), she uncovers untapped opportunities for maximizing profitability, enhancing cash flow, and optimizing business systems and processes. Her approach transforms hiring and retention strategies, ensuring sustainable growth.

Bonita partners with successful businesses to unlock high-level performance, productivity, and profits. She helps business owners create scalable and sellable enterprises, enabling them to exit on their terms and live the life they envisioned when they first opened their doors.

As a credentialed Business and Executive Coach with the Global ActionCOACH Firm, Bonita holds certifications in Business Training, the Harvard School of Business Foundations of Management, and Lean Six Sigma Greenbelt. Her achievements include being named the 2026 Business Woman of the Year and being a finalist in prestigious awards like Ohio Best in Business 2025, Best Small Business - WHAMM Awards, and The Hidden Hero Award.

Bonita's influence extends beyond coaching; she has inspired hundreds as a keynote speaker and seminar presenter. Her impactful topics include "Be a Boss with ABOS," "How to Hire, Train, and Retain a 5-Star Team," "5 Ways to Massive Growth," "What's Your Exit Strategy?," "Fearless Leadership," and "Power of One."